Zenotek Scientific Supplies's Commitment to Privacy

Zenotek Scientific Supplies is committed to accelerating Life science research & Diagnostics by providing our customers with first class supplies for their day to day work. We are also dedicated to providing our customers with expert support services. We maintain the highest level of integrity when dealing with our customers and partners, and the privacy and confidentiality of our clients and potential clients is of the utmost importance to us. This information aims at enabling our customers to understand how we collect and use the information that is provided to us during the use of our website or during other forms of contact between Zenotek Scientific Supplies and our customers..

Your consent

By visiting and using Zenotek Scientific Supplies's website, you signify your consent to Zenotek Scientific Supplies's collection and use of your personal information in accordance with the information outlined below.

What Kind of Information Collect through Our Website?

During your use of Our website, we may collect different kinds of information including your personal identifying information like; name, email address shipping address, telephone number or payment information. We collect your personal information while you decide to use certian part of our website like creating or logging into your account, when you subbit a purchase order to us and when you decide to pay for items you purchase from us using your credit card.
It is always your choise to declare information to us and you can always choose not to provide when requested.
We also collect non personal informatio when you use our website.These may include; the browser type; ip address, the type of device through which you access our website and also the country from where you access our website.

How do we collect your information

The information your provide to us are collect in two ways. When you complete forms at certain pages in our website like during account creation, checkouts or when you give feedback. We also use cookies to collect certian information. Cookies are small identifiers that our system establish in your device browser. These cookies may contain certain information that is share with our servers

How do we use the information your provide to us?

The information you prvide to us are used in various ways as below;

• To process orders that you submit to us through the website
• To configure our website to meet your needs
• We also use information that you provide to us to better understand our customers; where they browser our site from, what activities they perform while browsing our website
• We also use the information to relate content on our site to you

How do we protect the information we collect from you?

When you send information to us on our website it is encrypted on information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as account numbers to us through an unsecured email. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

How long do we keep your information

We archive customer records for the purposes of statistical analysis. the data is retained indefinitely so we can recognize and approve any follow-up communications automatically instead of holding them in a moderation queue. Contact Norgen should you wish for your data to not be stored, or you wish to request a copy of your saved data. See GDPR Data protection rights for more information.

Other information

Disclosure of information through legal demands

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Other websites

Our website contains links to other websites. When you visit these links, we have no responsibility or liability for or control over those other websites or their collection, use and disclosure of your personal information.

Changes to this policy

To accommodate changes in our website, changing technology, changing regulatory standards and legal developments, policies may be changed from time to time at Zenotek Scientific Supplies's sole discretion and without any prior notice or liability to you or any other person. Zenotek Scientific Supplies's collection and use of your personal information will be governed by the version of policies in effect at that time. Accordingly, when you use the website you should check our policies and review any changes since your last visit.

Cookie policy

Zenotek Scientific Supplies's websites may use “cookies” to improve user experience. Check through the outline below, to better understand how we utilize cookies to serve you better.

What are cookies?

Cookies are small text files containing information that are stored in your internet browser or the internet browser on your operating system. Upon visiting a website, cookies may be stored on a user's operating system. Cookies store unique information allowing web browsers to intelligently identify when a website has been reopened

How we use cookies

We use cookies to streamline certain features on our website, provide analytics to improve user experience and to store your personal preference so that your next visit to our website is more convenient.

What type of cookies do we use?

1. Session Cookies

   Session cookies are temporary cookies used to keep track of your online activities. Without session cookies, every time you visit zenoteks.com, our webpage would treat you like a completely new visitor. For example, when you use Zenotek's online store to purchase a product, you can always go back to your shopping cart at any time and the product will still be inside. Without session cookies, your cart would be empty if you returned at a later time.

2. First-part cookies

   First Party-Cookies, or Persistent Cookies are used to track your online preferences. For example, some websites have options to personalize the look of a webpage from its default settings. Persistent cookies will remember your settings for the next time you visit the website. This is how computers can remember settings like your login information, localization preferences, menus and more. Typically, these types of cookies are stored on the hard-disk on your computer for long periods of time, which may vary depending on the cookie’s expiration date. Most websites utilize cookies with long expiration dates so that personal preferences are kept intact. Once the expiration date is met however, the cookie will be deleted off of your hard-disk and your preferences for the website will be reverted to the default setting.

Types of Cookies we DON'T Use

3. Third-part cookies

   Third party cookies, or tracking cookies, collect data based on a user’s online browsing habits. When a website employs tracking cookies, they are collecting information based on your habits such as search trends and interests so that advertisers can provide targeted ads that are relevant to your personal interests. Tracking cookies provide a lot of useful information for marketers and advertisers, however most internet users find them to be intrusive. For this reason, every web browser contains settings to block their use.

Opt-out of receiving cookies

If you do not wish to receive cookies, web browsers such as Google Chrome, Mozilla Firefox, Safari and Internet Exploder offer privacy settings that will allow you to opt-out of receiving cookies. Our website utilizes cookies to improve your user experience. Disabling cookies may impact the overall experience with our website. Further information about our complete commitment to privacy and security is available upon request.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. This may incur a fee should the retrieval of data be overly burdensome for Zenotek Scientific Supplies.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.